Order processing time

To ensure the highest quality of our products, every stage of order fulfillment is carefully monitored. The time required to prepare your order depends on the availability of components necessary for creating the artworks and the specifics of the order.

1. Start of Order Fulfillment

Once payment has been received, we begin processing your order. For payments made via bank transfer or credit card, the processing time starts from the day the Seller’s bank account or settlement account is credited.

2. Processing Orders for Artworks

Our artworks are made to order, following the Client’s individual preferences. The standard processing time is:

  • 15-20 business days for products from the “Harmony Moss” and “Cube Moss” collections,
  • Up to 30 business days for products made to custom dimensions provided by the Client.

If for any reason the fulfillment of the order is delayed, we will inform you within 3 business days of placing the order and request your consent to extend the deadline.

3. Shipping and Delivery

Upon completion, the order will be promptly shipped to the provided address. Shipments are handled by courier companies, ensuring fast delivery. Delivery typically takes 1-5 business days, depending on the type of shipment. You will be informed by email about the shipment date and estimated delivery time, along with the tracking number.

4. Order Status Updates

After placing your order, you will be regularly updated on its status. You will receive notifications when:

  • Your order is received – an automatic confirmation from the website.
  • Your order is verified – we will confirm that the order is being processed by sending an email.
  • Your payment is received and recorded – a VAT invoice will be sent to your email.
  • Your order is prepared for shipment – you will receive the shipment tracking number after the product is dispatched.

5. Timelines

  • Order fulfillment time: 15-20 business days for “Harmony Moss” and “Cube Moss” products, up to 30 business days for custom-sized products.
  • In case of an extension: We will inform you within 3 business days of placing the order and request consent for a longer fulfillment period.
  • Delivery time: 1-5 business days from the time of dispatch, depending on the type of shipment and the carrier.